Returns & Exchanges
At Al Hamd Tech, we are committed to your satisfaction and offer a hassle-free 15-day return policy for all genuine electronic products and accessories. If your device is defective or does not meet your expectations, we provide a streamlined process for replacements or full refunds.
Initiate Your Request
Contact our support team via email or our online portal with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original manufacturer packaging, including all cables, manuals, and warranty cards that were included in the initial shipment.
Ship to Service Center
Affix the provided return shipping label to your package and drop it off at any authorized courier location for tracked delivery to our inspection facility.
Inspection and Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing